Upcycle Now is an optional facility we are offering Lila customers. We would like to offer our customers the ability to exchange their old Lila clothes for a gift coupon. Please note that this is not part of the standard return policy.
Why are we doing this?
Over a course of time, we have learnt to reduce our fabric waste, recycle our excess inventory and reuse them to create new designs. Our patchwork collection, all our toys and some of our accessories and bags are upcycled already. With the new facility, Lila's customers have the option to join us in this endeavor.
What can be exchanged?
Only Lila clothes can be exchanged under this facility. We recommend that you have at least 2 items to return, to avail this facility.
Why can't I donate to a local recycling organization?
That is the best you can do. We are only offering a service that is voluntary for our customers.
What will you get in return?
All customers that avail this service will get a gift coupon worth Rs 1000. The coupon can be used against purchases made online at www.iseelila.com.
Is there a charge for this service?
Yes. There is a pickup charge of Rs 500 for up to 5 items. For anything more, the shipping charge will be informed over email. Only items that are packaged will be picked up.
How can I exchange my old clothes?
Leave us a message below and we will get back to you with next steps.
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